COVID – 19 Information

COVID-19 | Travel Safety Information

From Monday the 1st of June, Eildon Riverside Holiday Park is open and able to start taking any travellers.

Cabin & site bookings are welcome but caravaners must have access to their own facilities. Our shared facilities (incl. camp kitchens & communal bathrooms) must remain closed and social distancing practices are still required.

We will continue to take every measure possible to ensure our holiday park is safe. To do so guests must adhere to the below conditions:

      • A guest declaration must be completed on arrival for potential tracing documentation.
      • Maximum of 20 People in any gathering.
      • No Visitors. Please don’t invite any visitors into the park.
      • All recreational facilities & shared amenities are closed until further notice.
      • Social distancing practices still apply, including; 1.5m separation from others, limiting 1 person per 4 square meters (excl. your household), and remaining in your accommodation unless absolutely necessary.
      • Please practice safe hygiene etiquette. Wash your hands regularly, cover your cough & avoid touching your face.
      • If you’re not feeling well please ensure you stay home for the safety of everyone.

The safety and wellbeing of our guests and employees are highest priority so we can assure you we are continuing to take hygiene measures very seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation.

We are constantly monitoring for any updates but will continue to follow the advice of the South Australian Government. For more information on restrictions visit the https://www.dhhs.vic.gov.au/travel-restrictions-covid-19#can-i-stay-at-a-caravan-park-or-camping-ground

If you’re unsure if you’re allowed to stay, please feel free to call us.

What are we doing to reduce the risk of COVID-19?

The safety and wellbeing of our guests and employees are highest priority as COVID-19 continues to pose a health risk across the globe.

  • We assure you that we are taking hygiene seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation
  • From issuing your key, and amenities blocks, we’re in overdrive ensuring every touchpoint has been cleaned vigilantly
  • We have closed our pools, jumping pillow, equipment hire and playground to minimise non-essential gatherings and promote social distancing as much as possible.

What should I do if I have a booking?

If any you’re uncertain about your booking please contact the park directly via email, we are being inundated with calls and would appreciate emails where possible to ensure we can get back to you regarding your booking as soon as possible.  We please ask for your cooperation and patience while we endeavour to respond to everyone as soon as possible, as we are currently dealing with a large number of enquiries.

If I make a new booking can I change it if circumstances change?

For guests staying at Eildon Riverside Holiday Park before the 31st May 2020, we have decided to alter our booking conditions to provide flexibility for all guests;
  • All guests travelling before the 31st May 2020, have a few options regarding their booking;
    • Change your current booking to a later date,
    • Receive a credit for monies paid to be used within 12 months of the current arrival date, or
    • A full refund of all monies paid
For all guests staying beyond the 31st May 2020, the parks normal booking and cancellation policy applies, however, we will continue to monitor this situation on a daily basis and update our policies where applicable, all updates to be provided on this page.

How can I keep up to date with information from Eildon Riverside Holiday Park?

Keep a close eye on our Facebook page for any updates or changes. If you have any questions specific to your booking please email the park at stay@eildonriversideholidaypark.com.au and we will get back to you as soon as possible.

Where can I go for more information on COVID-19 and travel restrictions? 

For official updates about COVID-19 visit https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/coronavirus-covid-19-advice-for-travellers