EILDON RIVERSIDE HOLIDAY PARK
Park Rules & Policies
Please take a few minutes to read over our Park Policies and Rules.
Check in + check out
Check-in time: Sites 12:00pm & Cabins 2:00pm
Check-out time: Sites & Cabins 10:00am
Should your travel arrangements be inconvenienced by these times, contact management to make alternative arrangements.
Reception is open from 8.30am to 5:30pm daily for check in and check outs, general enquiries, tourist and local information etc.
Urgent messages will be delivered to your site whenever possible.
Calling a person to reception for telephone calls is not possible. Check whiteboard outside office for messages.
Fees, entry and exit
Please ensure that all fees are paid in advance. Strictly no refunds or cancellations after check in.
A valid boom gate pin number will be issued upon check in for ONE vehicle only.
Do not tailgate on entry or exit. Damage may be caused to your vehicle if you tailgate.
Ensure all visitors register at reception and pay any fees on arrival. If reception is closed their visitors shall register as soon as possible after reception re opens.
Noise and behaviour
Please be considerate to your neighbours and restrict noise from radios, televisions and social gatherings after 10pm and before 8.30am.
Children must be supervised at all times to ensure they do not disturb other patrons.
Children must be accompanied by an adult when visiting the showers and toilets.
Site occupants will pay the costs of restoring any damage caused by any occupant of the site or any person visiting the park at their invitation.
Fires must NOT be lit directly on the ground, they may only be lit in fire bins provided by the park or approved by park management.
Fire pits are available for hire from park reception.
Comply with all restrictions and or conditions which may be imposed by the relevant authority or caravan park proprietor during the declared fire danger period.
Fire wood may be brought into the park, however, it must be cut to size to fit fire bins (approx 400mm lengths) prior to entering the park. Any unused wood must be taken with you on departure.
Do not run, jump or dive into the swimming pool or bring alcohol, glass or animals into the swimming pool area.
Children under the age of 12 years of age must be supervised by an adult at all times.
Do not play ball games or ride bicycles around or in the amenities blocks, recreation room or sites.
Laundry facilities with coin operated washing machines and dryers are located in the main amenities block on Olivier Grove and powered site amenities on Gracie Grove.
Park management use their best endeavours to ensure a safe and secure environment at the park, however it is highly recommended that you take the precaution of securing all items of value in and around your van and vehicle.
Rubbish– strictly household RUBBISH ONLY
All household rubbish is to be securely placed in plastic garbage bags and placed in the bins provided at the bin bays situated around the park.
We have many trees in our park that drop branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk.
We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris.
Prices, rules and policies are subject to change without notice. Park Management reserves the right to evict any person who fails to obey the park rules. Eviction from the park will result in forfeiture of all monies paid.
In the interest of safety, the speed limit throughout the park is WALKING PACE only, not exceeding 10kph.
Designated paths and roads are to be used at all times when walking around the park.
One vehicle per site.
Bikes and roller blades may be ridden ONLY on the roads and at walking pace during daylight hours and helmets must be worn.
Playground area is out of bounds after dark.
All wastewater outlets must be connected to the gully traps if provided.
Dump Point facilities for emptying van toilets are at the front of the park, next to main residence.
Portable toilet cassettes must NOT be emptied into amenities toilets.
Cleaning of fish, bathing of children, washing feet, clothes, dishes or filling kettles in bathroom hand basins is forbidden
Sites must be kept clean and free of rubbish, debris and unwanted items at all times.
Chain saws and generators must not be operated within the park.
Smoking is not permitted in cabins, communal park buildings, children’s play equipment, recreational facilities, camp sites or anywhere within 10 metres of these areas.
All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff.
Any changes to reservations or cancellations will incur an administration fee of $35.00.
All cancellation must be made directly with the park in writing.
Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future stays. Any money transferred for future stays at the parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived.
Off Peak Periods
Cancellations received more than 14 days prior to reservation date, will receive a refund of monies paid minus a cancellation fee.
Cancellations made within 14 days from the reservation surrender the bond (one’s night tariff). Any remaining monies can be refunded or applied to a client account.
Cancellations made within 48 hours of the reservation, surrender all monies paid.
Peak and Shoulder Periods
Full payment may be required by a designated date; this will be supplied upon the reservation (approx. 30 days for peak and selected shoulder periods).
Cancellation made before the designated full payment date, will receive a refund of all monies paid minus a cancellation fee.
Cancellations made after the designated full payment date surrender all monies paid. If the site booked can be resold, monies paid (minus a cancellation fee) will be refunded.
3rd Party Bookings
Booking/cancellations policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.
Eildon Riverside Holiday Park is a ‘Pet Friendly’ caravan park and allows dogs all year round and offers multiple accommodation options available to book so you can bring your favourite pet with you for your next stay.
To ensure that you enjoy your stay with all of our other guests, we must ensure that all dog owners take full responsibility for their pet and ensure they do not disturb other guests when on the property.
Please read the information below to ensure you and your dog can meet the following conditions.
All dogs must be approved at the discretion of the management prior to being brought to the park, please contact the park in advance of arrival.
There is a limit to two (2) dogs per booking and are only permitted on unpowered, powered and ensuite camping sites.
Please enquire with the Park prior to making your booking to ensure our Pet Friendly cabin is available.
Dogs must be supervised at all times and never left unattended, including inside tents, vans, designated pet friendly cabins or any other accommodation.
Bookings in our Pet Friendly cabins will incur a $20 (min) cleaning surcharge.
Dogs are not permitted in cabins or in any communal areas (e.g. camp kitchen, amenities block, etc.).
When in the park, dogs must be kept on a leash and under your control at all times.
Owners are responsible for cleaning up after your pet which includes toilet duties too!
For health and safety reasons, dogs must not be washed or cleaned anywhere within the park. Additionally, any dog related accessories such as dog blankets should not be washed or cleaned within the park e.g. Laundry washing machines, bathing dogs, etc.
All dog owners, whether you have expressly agreed or not, assume all liability regarding your dog being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in our caravan park.
Park Management reserves the right to evict and withhold any refunds from guests whose dog is deemed noisy, disruptive, and aggressive, or is the subject of a complaint/s from other guests.